Shipping & Returns

Shipping

Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by courier services, customs or external disruptions. Risk passes to the customer once the order is dispatched.

Returns Accepted

• Faulty items
• Incorrect items sent

Returns Not Accepted

• Change of mind
• Incorrect size selection
• Custom or made-to-order items
• Items not in original condition

Return Window

Return requests must be made within 48 hours of delivery.

Refunds

Approved refunds are processed after inspection of returned items.

Damaged Items

Customers must report any issues within 48 hours of delivery with clear evidence (photos/videos) sent to houseofarissa@gmail.com.